Logistics / Operations Manager at Mobile Screens and Sound Limited

Main Job Description

• Plays a crucial role in ensuring the smooth and efficient operation of our fast-paced generator rental business.
• You will be responsible for overseeing all logistics and operational activities to meet customer needs and uphold our commitment to excellence.

General Duties and Responsibilities

• Oversee all logistics and operational activities to ensure smooth and efficient business operations
• Collaborate with internal teams, including sales, customer service, and technical, to understand customer requirements and deliver exceptional service.
• Develop and maintain strong relationships with vendors, suppliers, and transportation partners to ensure timely and reliable delivery of equipment.
• Monitor industry trends developments to identify opp[BU1] opportunities for process improvement and operational enhancements.
• Stay updated on relevant regulations and compliance requirements related to logistics and operations in the generator solutions industry.
• Provide regular reports and analysis on key performance metrics to management, highlighting areas for improvement and recommending strategies for optimization.
• Foster a culture of continuous improvement, innovation, and accountability within the logistics and operations team.

Core Duties and Responsibilities

Logistics Management:

• Coordinate transportation and delivery of generator sets to customer sites, ensuring on-time delivery and cost efficiency.
• Develop and implement a fleet management system to maintain and service vehicles and equipment.
• Optimize transportation routes to minimize costs and maximize efficiency.
• Ensure timely preparation of all logistics breakdown, preparing of staff allowances and outstation.

Operation Management:

• Oversees development, installation, and connection of generator sets by coordinating with on-site engineers.
• Develop and implement standard operating procedures (SOPs) to ensure consistent and high-quality service delivery.
• Continuously evaluate operational processes, identify areas for improvement, and implement measures to enhance efficiency
• Monitor and achieve key performance indicators (KPIs) related to operations, such as on-time delivery, equipment utilization, and cost control.
• Ensure timely report of all logistics and operational activities is sent on monthly basis to your supervisor.

Team Management:

• Lead and supervise logistics personnel and on-site engineers, providing guidance, support, and training
• Foster a positive work environment, promote teamwork and professional development
• Conduct regular performance evaluations, provide feedback, and identify opportunities for growth.
• Ensure adequate staffing levels and allocate resources effectively to meet operational demands.

Customer Service:

• Collaborate closely with sales and customer service teams to understand customer requirements and expectations.
• Ensure effective communications with customers regarding delivery schedules, installation procedures, and operational issues
• Resolve customer complaints or concerns in a timely and satisfactory manner, emphasizing customer satisfaction and loyalty
• Identify opportunities to enhance the customer experience and provide recommendations for service improvements.

Key Performance Indicator:

• On-time Delivery: Ensure a high percentage of on-time delivery of generator sets to customer sites
• Equipment Utilization: Optimize the utilization of the rental fleet to maximize revenue generation
• Inventory Accuracy: Maintain accurate inventory records to ensure availability of equipment and spare parts as needed
• Cost Control: Monitor and manage logistics and operational costs to achieve target budgets.
• Customer Satisfaction: Measure customer satisfaction levels through feedback, surveys, and repeat business
• Service Response Time: Minimize response time for customer inquiries, service request, and issue resolution
• Operational Efficiency: Continuously improve the operational process to enhance efficiency and reduce turnaround times
• Safety Compliance: Ensure adherence to safety standards and regulations in all logistics and operational activities.
• Team performance: Evaluate and enhance the performance of the logistics and operations teams based on defined metrics
• Supplier Performance: Monitor and assess the performance of vendors and suppliers in terms timely delivery and quality of products.
• Accurate and timely logistics preparation and report is sent.

Requirements

• Bachelor’s Degree in Logistics, Operations Management, or a related field. Relevant professional certifications will be a plus
• Must have a minimum of 4 years’ experience in logistics (Fleet Management & Generators) and operations management, preferably in the Generator rental or power solutions industry.
• Strong knowledge of logistics process, fleets management, and inventory control
• Excellent organizational and problem-solving skills with a keen attention to detail
• Ability to effectively manage a team, delegate tasks, and drive performance.
• Exceptional communication and interpersonal skill, with the ability to interact with customers, suppliers, and internal stakeholders
• Proficient in using MS Office Suite.
• Strong analytical, technical and decision-making abilities to optimize operations and improve efficiency.
• Ability to work in a fast-paced and dynamic environment, prioritizing tasks and meeting deadlines.