Logistics Sales and Retention Manager at Turbham Limited

JOB DESCRIPTION:

• Outbound phone calls to new potential shippers and carriers in order to achieve the objectives of the agreed upon sales plan.
• Develops personal sales plans. Engages in on-going training to better develop sales skills.
• Receives customers' requests by telephone or email, analyzes requests, provides information requested or ascertains who can best provide the information, and routes the request to the proper person.
• Analyzes bids and responds to requests for quotes.
• Searches customer records using the company CRM system and provides necessary information and or reports to sales manager and team members.
• Sets daily, weekly and monthly sales goals and achieves goals.
• Maintains accurate notes and sales activity in the company CRM system.
• Keeps operational teams informed as to new customers and provides details to operational teams as to the requirements and needs of each new customer on-boarded.
• Responds to customers' requests via telephone or email, using a personal computer when necessary.
• Has extensive knowledge of services offered, pricing, delivery and transit times, various telemarketing skills, and similar data, as required.
• Completes shippers request for quotes (RFQ) as needed.
• Performs other allied duties as assigned by supervisor.

REQUIREMENTS

• Ability to work under pressure irrespective, to achieve sales goals.
• Excellent customer service skills.
• Strong conflict resolution skills.
• Ability to remain calm and professional in stressful situations.
• Advanced communication and interpersonal skills.
• Empathy and patience.
• Advanced organizational skills.