Manager - Channel Management(Agents) at MTN Nigeria

Job Description
Reports To: Senior Manager Head Distribution

Division: MoMo Payment Service Bank

Description

• Develop specific go-to-market strategies for assigned channels
• Lead channel transformation, when required, to drive new routes to market and improve efficiency to drive cost savings
• Develop and execute channel strategy to accelerate targeted revenue growth
• Own roadmap for delivery of channel changes based on consumer insights and business requirements
• Manage channel lifecycle with specific focus on rationalization and elimination of duplicative channels, introduction of enhanced service offering, re-design of existing channel capabilities
• Perform data analytics across each of the assigned channels to identify business trends and opportunities for growth
• Lead all joint business planning activities with channel partners
• Monitor and prepare periodic report on channel profitability, operator performance and sales performance trend and generate periodic channel assessment reports for channel performance review
• Research and provide feedback reports on competitor activity, network quality, peculiar market situations and any issues affecting the marketing of Fintech products and services in the region
• Develop and execute territory specific initiatives and manage profitable and sustainable partnerships to ensure achievement of the Fintech business objectives in the region
• Drive the integration of channel strategy by developing action plans for achieving targets and ensure effective execution
• Evaluate the efficiency and effectiveness of Channels strategies and offer suggestions for improvements
• Liaise with management to identify and attend to specific distributor / channel needs, and resolve problems
• Act as first point of contact for partners and gather insights on product uses and needs
• Identify and share opportunities for operational improvements
• Manage affiliate partner relationships and process applications
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery, keeping SM Distribution apprised of the same
• Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting), in collaboration with HR

Education:

• First Degree in any commercial discipline
• Possession of post graduate degree (MBA/ Masters in relevant fields) will be advantageous
• Fluent in English

Experience:
6 - 13 years’ experience which includes:

• Experience in Fintech, banking or Mobile Money
• Experience in Digital Channel development and management
• Experience working in a global/multinational enterprise with a good understanding of emerging markets