Manager - Quality Assurance and Compliance, Information Technology at MTN Nigeria

Job Identification: 1532
Location: Lekki, Lagos
Job Category
MTN Level 3
Job Schedule: Full time
Reports To: Head of Information Technology
Division: MoMo Payment Service Bank

Description

• Conduct all aspects of testing procedures being part of an Agile scrum team where applicable
• Participate in developing requirements and user stories as well
• Create a Test Plan for executing Testing aligned with Test Strategy and define Test Cases both Manual and Automation Scripts as applicable
• Diagnose and resolve common information security problems detecting at testing stage
• Periodic review of Testing Operations procedures
• Log, track, and monitor testing issues/anomalies to ensure resolution in liaison with Fintech Product and Technology team in a timely manner with the least impact on time to deliver new products and features
• Drive testing automation where applicable, including use of automated testing tools like Selenium, Appium, etc.
• Make recommendation on the choice of testing tools and approach
• Sign off, compile and archive test documentation
• Advising management on emerging vulnerabilities detected at testing stages
• Represent Testing in Business & Project/Release meetings both BAU and decision making
• Capture and Report Test Metrics as per Process. Analyze the Metric trends, plan & implement improvement actions as necessary
• Implement standard global policies, processes and tools to:
• Align to the increasing pipeline of demand for testing.
• Advisory and guidance in the chosen delivery methodology; agree the requirements for QA, Testing and the approach to be followed.
• Ensure QA and testing resources, tools and environments are in place to deliver.
• Optimize use of testing resources across portfolios, programs and projects.
• Ensure automated testing happens as part of the build process.
• Monitor and report on QA and Testing activities to facilitate decision making
• Support in-life Testing to ensure sustainable resolution of customers and products related issues
• Proactively test customer experience issues, their early detection and resolution during Software Testing Life Cycle (STLC) process

Requirements
Education:

• A First Degree or HND in Computer Science, Computer Engineering, Information Technology / Systems or related discipline
• Possession of a professional IT certification in any of quality frameworks and project management e.g., Six Sigma, CoBIT, ITIL, ISEB, PMP, Prince2, etc., is desirable.  
• Fluent in English.

Experience:

• 6 - 13 Years' experience including:
  • Minimum of 4 years’ experience in Software testing and Quality Assurance Management
  • Minimum of 2 years’ experience in supervising/managing others
  • Experience in information and communication technology (ICT) preferably in the Banking or Financial Services, Telecoms, FMCG or an ICT related industry
  • Hands on experience in Software Delivery Life Cycle and Quality Assurance Management  
  • Hands on experience in the use of any testing tools for automation, performance, regression, i.e., Atlassian Jira, SIGOS, Jmeter, HP ALM/ QC, etc.
  • Experience in defect management process and quality performance.
  • Software Quality Process Definition and Reviews in an ICT environment in the Banking or Financial Services, Telecoms, FMCG or an ICT related industry
  • Certifications in any of ISTQB Test Manager, CoBIT, Six Sigma, ITIL, PMP, etc., would be an added advantage.
  • Customer experience Testing an added advantage.