Manager - Regional Implementation (Enugu) at MTN Nigeria

Job Description
Reports To: Senior Manager Head Distribution

Division: MoMo Payment Service Bank

Description

• Execute the OpCo Fintech strategy in the territory to achieve the business objectives, mind share and loyalty in the region
• Assist in conducting demand planning, forecast product performance, develop budgets for the upcoming year and implement plans to achieve the desired targets
• Develop and execute territory specific initiatives and manage profitable and sustainable channel partnerships to ensure achievement of the Fintech objectives in the region
• Initiate trade promotional activities to achieve push and pull effects for financial services products and services and implement customer & channel reward and recognition initiatives
• Review and analyze operations and performance to determine what is required to achieve sales target and ensure these are put in place
• Achieve BTL visibility objectives across all outlet types and category in the region through the effective planning and execution of merchandising
• Review analysis of regional marketing surveys on current and new product concepts and recommend future product development within the region
• Drive the integration of Fintech strategy within all relevant channels in the region
• Monitor and prepare periodic report on sales performance, profitability, operator performance trend and generate periodic channel assessment reports for channel performance review
• Ensure standard look and feel across all Fintech retail outlet types in the territory
• Ensure effective communication of the Fintech proposition at the customer & retail layer of the distribution channel
• Research and provide feedback reports on competitor activity, network quality, peculiar market situations and any issues affecting the marketing of Fintech products and services in the region
• Ensure effective communication of the Fintech services to customers, agents & merchants within the region
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery, keeping SM Distribution apprised of the same
• Identify and document key risks, issues and dependencies and set mitigation actions, with guidance from the SM Distribution
• Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting), in collaboration with HR

Education:

• First Degree in any commercial discipline
• Fluent in English

Experience:
6 - 13 years’ experience which includes:

• Minimum of 2 years in a managerial role
• Experience in Fintech, banking or Telecom is preferred
• Experience working in a global/multinational enterprise with a good understanding of emerging markets