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We are building an ecosystem to provide millions of customers with the best choice and value in digital and financial services. We are creating new and unique experiences for our customers and can offer scale to our partners to reach new audiences.
We are looking for a skilled Mandarinspeaking Operations Analyst to join our Customer Service team at PalmPay. In this role, you will be responsible for ensuring operational efficiency and delivering excellent customer experiences. This role involves analyzing data, improving processes, and ensuring efficient and effective business operations. Your main focus will be on analyzing customer service operations, identifying areas for improvement, and implementing strategies to enhance service delivery.
KEY RESPONSIBILITIES:
Data Analysis and Reporting:
Process Improvement:
Market and Business Research:
Communication and Coordination:
Project Management:
Compliance and Risk Management:
QUALIFICATIONS:
Language Proficiency:
Education:
Experience:
Skills:
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