Marketing Graduate Intern at MTN Nigeria

Core Purpose of the Job

• To build a pool of highly talented individuals to drive the MTN organisation in support of MTN Employee Value proposition as an employer of choice.
• Contribute to overall business objectives through participation in structured, supervised learning experiences as well as self-directed learning activities.

Job Summary

• Perform analytical assignments.
• Assist in preparing monthly financial reports, developing and/or utilizing spreadsheets, databases, etc.
• Understand how current role translates to business profitability.
• Develop self-directed process improvement initiatives.
• Collaborate with teams (intra & inter) to finalise process improvement initiatives.
• Conduct internal scan of the environment and provide constructive feedback to Management.
• Monitor competition activities and provide advice/recommendations.
• Conduct routine maintenance/operational checks.
• Develop and compile reports and make presentations to team members
• Learn various functions, including operations, management viewpoints and company policies and practices affecting each phase of business.
• Analyze existing systems and offer new ideas for improvement
• Source information, conduct trials and provide ideas and feedback to the concerned people on business related matters.
• Execute assignments assigned by Line Manager.
• Attempt 1st line resolution on problems and escalate to the concerned persons.
• Educate customers on MTN products and services, functionalities, features and competitive advantage.
• Where applicable, capture and monitor customer complaints and points of improvement and ensure complaints and queries are promptly attended to and escalated appropriately.
• Strive to demonstrate customer centricity in every interaction.
• Establish and maintain professional business relationship with customers to enhance MTNN’s business, image and services.
• Understand the concept of MTNN Ecosystem and strive to add value.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
• Leverage all support platforms i.e., Coach, Mentor, sponsor etc. to improve self-performance.

Requirements

• Minimum of a Second-Class Upper Division (2:1) or HND Upper Credit
• Not more than 26 years old by June 2022
• Must have completed National Youth Service Corps (NYSC)
• Fluent in English
• Excellent written and verbal communication skills.
• Excellent research abilities and a willingness to grow
• Intermediate proficiency level in Microsoft Suite applications

Functional Competencies:

• Attention to Detail
• Computer and Internet Literacy – i.e. familiarity with Microsoft Office Suite
• Digital Marketing
• Content Creation and Management
• Product Marketing
• Product Development and Management
• Market Research
• Analytical skills
• Customer Segment management
• Data Management
• Planning and Organizing
• Problem Solving
• Reporting
• Social Media Savvy.

Behavioural Competencies:

• Must exhibit MTN Values of: Curiosity, Initiative, Innovation, , Integrity, and a Can-Do attitude.
• Must exhibit MTN Vital Behaviours: Complete Accountability, Get It Done, Active Collaboration, and Complete Candour.