Monitoring and Evaluation Officer at Norwegian Refugee Council (NRC)

Job Identification Number: 5535
Location: Biu, Borno
Job Category: Monitoring and Evaluation

Job Description

• The Monitoring and Evaluation (M&E) Officer is responsible for supporting data collection and the implementation/use of quality checklists (WASH, Food security and Livelihoods, Education, Shelter, Information Counselling and Legal Assistance, Camp management) at activity level. The position also serves as a supervisor for enumerators when needed.
• The incumbent will provide support in analysing raw data from assessments, quality checklists, reporting and providing direct support to the M&E Team Lead. He will support the M&E Team Lead and the Area Manager in improving programming and organizational learning for the Area Office South.

Generic Responsibilities

• Ensure compliance with NRC policies, guidelines and standards
• Ensure compliance with Communication with communities and M&E strategy, tools, handbooks, guidelines and standards
• Specific technical responsibility for implementation of information management activities in relation to NRC programmes
• Provision specific technical support and capacity building towards project staff
• Assess, promote and document ideas for technical improvement and further beneficiary informations management options
• Ensure that projects target beneficiaries most in need, and explore and asses new and better ways to assist
• Promote the rights of displacement affected population in line with the communication with communities, advocacy strategy.

Specific Responsibilities

• Lead the research and design of information flows from and to affected communities.
• Provide quality control and oversight of the data that is being collected, and identifies and addresses errors in collection or input.
• Liaise with M&E on data management updates and data validation for the Area office’s data.
• Produces detailed, relevant and high-quality qualitative and quantitative reports and alerts as requested.
• Participate in documentation of the project for lessons learnt and provide inputs to programme
• Organise monthly data reviews and compile relevant monthly reports as per project requirements
• Coordinate with Core competencies focal persons targeting, registration and selection of beneficiaries.
• Prepare and coordinate implementation of policies, standard operating procedures and guidelines for electronic records (eg. Beneficiary databases, PDMs, PCMs) and documents.
• Keep the terminology, taxonomies, ontologies, indexing and other M&E classification systems and structures up to date.
• Manage relevant M&E dashboards associated with digital communication tools as per programmatic requirements
• Assist to develop and support the implementation of appropriate SOPs for information management in line with NRC procedures including confidentiality and data protection.
• Assist in development of appropriate M&E databases to store, analyse and present relevant information.
• Support M&E and CCs staff at area level to create and maintain databases and spreadsheets that meet NRC’s and donors’ requirements.
• Support M&E Team to harmonise and develop feedback and complaints mechanisms tools using appropriate technologies.

Generic Professional Competencies for this position

• Bachelors’ Degree in Computer Science or Information Management, Statistics or IT related fields.
• Documented results related to the position’s responsibilities.
• Proficiency in English is essential

Context / Specific Skills, Knowledge and Experience:

• Minimum of 2 years of previous job experience relevant to the function or in digital communication and data management, statistics, analysis and information technology.
• Advanced MS Excel, PowerBi skills and experience of working with MS Access is required. Previous experience of working with SPSS, STATA, and R is desirable.
• Candidates with skills in basic programming knowledge of more than one of the following language:  C#, Java, Node.js, PHP, Python, Ruby have an added advantage.
• A cursory knowledge of telephony and mobile communications infrastructure and management and can articulate needs and requirements for telephony relevant to digital communication environments
• Ability to develop, organise and design short informational documents and training materials relevant to the tools in use
• Good understanding of data and information needs for programme management and decision-making.
• Strong data interpretation skills, report writing, and data presentation

Competencies:
Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following three categories:

Professional Competencies:

• These are skills, knowledge and experience that are important for effective performance.

Generic Professional competencies for this Position:

• Bachelors’ Degree in Computer Science or Information Management, Statistics or IT related fields.
• Documented results related to the position’s responsibilities.
• Proficiency in English is essential

Context / Specific Skills, Knowledge and Experience:

• Minimum 2 years of previous job experience relevant to the function or in digital communication and data management, statistics, analysis and information technology.
• Advanced MS Excel, PowerBi skills and experience of working with MS Access is required. Previous experience of working with SPSS, STATA, and R is desirable.
• Candidates with skills in basic programming knowledge of more than one of the following language:  C#, Java, Node.js, PHP, Python, Ruby have an added advantage.
• A cursory knowledge of telephony and mobile communications infrastructure and management and can articulate needs and requirements for telephony relevant to digital communication environments
• Ability to develop, organise and design short informational documents and training materials relevant to the tools in use
• Good understanding of data and information needs for programme management and decision-making.
• Strong data interpretation skills, report writing, and data presentation

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Behavioural competencies (max 6):
These personal qualities influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, the following are essential for this position:

• Strong organisational and interpersonal skills.
• Positive and professional attitude.
• Good cultural awareness and sensitivity.
• Ability to work both independently and as part of a team.
• Ability to work under pressure and meet tight deadlines.