Network Administrator at Human Capital Partners (HCP)

Job Summary

• The role would be responsible for Operating, monitoring, and controlling the assigned units of the plant to process, store, and export products as per specification, while maintaining company and HSE requirements to maximize plant yield.

Responsibilities

• Act as a point of contact for phone calls and emails from staff requesting assistance regarding ICT issues and queries; Provide first and second line technical support to staff, Provide ERP level 1, 2, and 3 support to end users.
• Provide technical support and training to end-users regarding system operations and troubleshooting.
• Respond to and resolve ICT incidents and service requests in a timely manner.
• Maintain documentation of system configurations, procedures, and user guides.
• Ensure availability of network resources including internet (wired & wireless), user data, voice, email, network printers, and IP phones to end users.
• Information Security Lead.
• Recommend and support innovative Information Security solutions.
• Liaise with external consultants for network penetration testing and security risk mitigation and management.
• Lead IS security incident management and response.
• Provide guidance in performing annual network vulnerability penetration testing.
• Carry out periodic Cybersecurity workshops and awareness sessions for staff capacity building.
• System Analysis.
• Analyze business and technical requirements to design and implement effective ICT solutions.
• Evaluate existing systems and provide recommendations for improvements and upgrades.
• Develop detailed project plans for system implementation and upgrades, including timelines and resource allocation.
• Collaborate with stakeholders to understand their needs and translate them into technical specifications.
• Manage and maintain the organization's local area network (LAN), wide area network (WAN), and other networking systems.
• Monitor network performance to ensure system availability and reliability.
• Configure and maintain network devices such as routers, switches, firewalls, and VPNs.
• Implement and manage network security measures to protect data and systems from unauthorized access.
• Work closely with other IT team members, departments, and external vendors to coordinate ICT projects and initiatives.
• Communicate effectively with non-technical stakeholders to ensure understanding of ICT capabilities and limitations.
• Perform regular system backups and data recovery operations.
• Install, configure, and update software and hardware components as needed.
• Conduct system performance tuning and troubleshooting to resolve technical issues.
• Ensure the ICT infrastructure complies with industry standards and best practices.

Requirements

• First degree in Computer Science, Computer Engineering, and/or Information Systems from a reputable Institution.
• Minimum of 2 years of working experience in ICT and Windows Desktop Administration, Networking, and Telecommunication.
• Professional certifications such as CompTIA Network+, Cisco CCNA, Microsoft Certified Systems Administrator (MCSA), or similar.
• Ability to work with little supervision and manage own time.
• Good multi-tasking, analytical, and interpersonal skills.
• Strong knowledge of network infrastructure, protocols, and security.
• Proven experience as a System Analyst and Network Administrator or in a similar role.
• Strong analytical skills and interpersonal skills.
• Excellent Project Management Skills and In-depth understanding of the entire MS Office suite.