Network Operations Center (NOC) Monitoring Team Lead at Alfred & Victoria Associates

Job Objective

• Network Operations Center (NOC) Engineers monitor large computer networks and servers for problems from a central location.
• They analyze problems, perform troubleshooting and incident response on the system, communicate with site technicians and track problems through to resolution.

Responsibilities

• Monitor alerts related to Server, Network, Storage and Database using Monitoring tools
• Ensure 100% of committed deliverables are met
• Sending required Reports and Dashboards
• Ensure the monitoring team follows the defined policies and procedures assigned to the Management of alerts raised by infrastructure elements
• Perform daily health checks (Network, Servers & Datacentre)
• Knowledge of Windows & Network Infrastructure
• Perform operations based on the documented procedures
• Ensure proper tracking of the alerts/requests received until closure
• Ensure first cut notification about major incidents sent to respective stakeholders on preliminary information.
• Timely escalate the issues to the next level & Communication will be sent to all the resolver groups"

Academic Qualification

• BSc / HND in Computer Science / Engineering or other related courses.

Experience:

• 7+ years experience as a network engineer preferable in an ISP/Telco environment.

Key Skills & Competencies:

• Strong communications skills both written and verbal.
• Capable of making solid, fact-based decisions under pressure.
• Ability to work well in an international, multi-cultural, and high-pressure technical environment.
• Technical experience in a telecommunications or network operations environment.
• Very Good understanding of wireless communications technology
• Cisco CCNA/CCNP certification.

Salary

• Very Attractive.