NMS Engineer at IpNX Nigeria Limited

Description

• Ensure smooth running of all network monitoring systems: both for Core network nodes and transmission network.
• Run on 247365 network monitoring operation.
• Ensure Core network and Customer links Monitoring applications are functioning properly: Solarwinds, Nagios, Nagviz, SAM, VNQM, etc.
• Engagement of various Colo/POP sites manager in ensuring smooth running of the sites and our equipment they are in.
• Escalating issues related to cooling, voltage instability, shelter leakages, etc.
• Ensure continuous engagement of vendors and OEMs on service-related issues.
• Proactively escalate issues to the network infrastructure team for capacity planning and network optimization.
• Managing access request for ipNX Operation team visit to POPs/Colo sites, arranging joint visits to sites.
• Generate and compile regular reports/availability for each of the Colo sites and service providers.

Educational Qualifications & Functional Skills

• University Degree in Engineering
• Professional Qualification (CCNA, CompTIA Network+, ITIL, etc.) an added advantage
• Knowledge of networking and network monitoring/management
• Knowledge and experience with various web technologies
• Ability to learn new things quickly.
• Proactive monitoring of the status and performance of network infrastructure and services across the regions.
• Troubleshooting and resolving first-level network outages on the network.
• Perform second-level Escalation on network outages or faults to responsible parties.
• Proactive monitoring of the FTTH network (OLT outages, PON port outages, link outages, etc.) for all faults and outages.
• Proactive monitoring of hardware status of equipment (cooling, power, security, etc.) running on the network and escalating to responsible parties in the event of a fault.
• Proactive monitoring of network trends and alert for network optimization and planning.
• Proactive monitoring services (AAA servers, freeside, access control servers, etc.) supporting the network and escalating in the event of any outages.

Client and Third-party Interaction:

• Processing access into third-party sites on the network for visiting engineers.
• Providing remote support to field engineers during network outages.
• Engaging third-party providers (collocation, leased-lines, etc.) on any faults and follow-up till outages are resolved.
• Raising tickets for faults on the network for tracking and effective escalation.
• Handling ticket escalations from customers and providing necessary support and updates.

Documentation:

• Generate daily, weekly, and monthly reports on all network outages, network performance, and service availability for third-party providers on the network.

Work Experience

• At least 2 years in the telecommunications industry.
• Familiarity with Linux environment.
• Fair idea of SNMP monitoring.