Officer - Channel Quality and Compliance Process.Customer Relations and Experience at MTN Nigeria

Job Description

Mission:

• To assist in the maintenance of established quality standards through first-line evaluation and reporting of process flows with the aim of identifying areas for process improvement.

Description:

• Ensure value creation by optimizing business projects and activities.
• Effectively execute stated policies and procedures with respect to quality and performance management. 
• Routinely monitor transactions performed by process owners to identify non-compliance. 
• Assist in the application of practical performance boosters. 
• Participate in day-to-day performance and quality monitoring exercises. 
• Proactively assist in identifying environmental constraints to quality delivery. 
• Assist in preparing quality documentation and reports by collecting, analyzing, and summarizing information and trends, including failed processes, stability studies, recalls, corrective actions, and re-validations.
• Assist in the maintenance of records, data, and information in relation to quality assurance within the division, ensuring easy access and retrieval of information.
• Identify and communicate audit gaps to all stakeholders; follow up to ensure audit recommendations are implemented.

Education:

• First degree in any related discipline 
• Fluent in English 

Experience:

• 3–7 years’ experience in an area of specialization, with experience working with others
• Experience working in a medium-sized organization