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Stanbic IBTC Pension Managers Limited is a licensed Pension Fund Administrator (PFA) set up with the primary objective of delivering quality pension fund administration and management services to both private and public sector employees covered by the Pension Reform Act 2014. Stanbic IBTC Pension Managers Limited, a subsidiary of Stanbic IBTC Holdings PLC, ...
Job Description
The Contact Center Officer is responsible for ensuring that the needs of clients who call into the center, both existing and prospective are adequately satisfied. The Contact Center officer is responsible for interpreting and articulating (communicating) the Company’s policies, products, and services in conjunction with the Company’s executive management, and carrying out these functions on a day to day basis. The Contact Center officer acts as an interface between members of the public and the Company. The Contact Center Agent is the platform through which information is received and passed from the public to the Company.
Qualifications
Technical Competencies
Behavioral Competencies
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