Operations Manager at Surjen

Job Description

• Surjen Healthcare is seeking an experienced Operations Manager to oversee and optimize day-to-day operations.
• The ideal candidate will be responsible for ensuring smooth business processes, driving operational efficiency, and managing resources to ensure Surjen’s growth and success.
• The Operations Manager will work closely with the leadership team and various departments to maintain high service standards while improving operational strategies.

Key Responsibilities

• Oversee daily operations of the platform, including logistics, supply chain, customer service, and healthcare services coordination.
• Develop and implement processes to improve operational efficiency, reduce costs, and enhance customer satisfaction.
• Manage relationships with hospitals, medical professionals, suppliers and other partners.
• Monitor and analyze operational performance data to drive continuous improvement.
• Lead, motivate and manage a team to achieve operational targets.
• Ensure compliance with healthcare regulations and industry standards.
• Collaborate with other departments, including sales, marketing and technology to align operations with business objectives.
• Prepare reports and present insights to the leadership team for decision-making and strategic planning.
• Manage budgets, forecasts and resource allocation for optimal operational performance.

Qualifications and Requirements

• Bachelor's Degree in Business Administration, Operations Management, Healthcare Management or a related field (Master’s degree is a plus).
• Minimum of 5 years of experience in operations management, preferably in healthcare, logistics or e-commerce.
• Strong leadership skills with the ability to manage cross-functional teams.
• Excellent organizational and problem-solving skills with attention to detail.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office Suite and project management tools.
• Knowledge of healthcare regulations and compliance standards is an advantage.