Operations & Marketing Lead in Ojodu-Akute at Nuvision iCare Centre

Job Description

• Coordinate and monitor day-to-day operations, to ensure smooth progress across the clinical and optical retail unit for customer satisfaction.
• Ensure best practice and customer service standards are adhered to, from obtaining and understanding client requests, quality control, compliance, and assurance across the service delivery chain.
• Manage procurement processes, coordinate inventory, material and resource allocation to minimise losses/wastages.
• Promote desired organisational culture, foster effective communication throughout the organisation and ensure adherence to SOPs to improve productivity.
• Build, retain and nurture long-term relationships with existing clients, partners, and referral centres. Handle Customer complaints and resolve amicably any problems without delay.
• Proactively identify and follow through on new business opportunities with potential clients in the public and private sector. This would usually include writing, preparing and submitting proposals, executing programmes, upselling and cross selling optical products when possible.
• Manage the organisation digital platforms, and work with management to create content, optimise social media to drive business growth.
• Develop and follow a schedule for regular evaluation of facilities/equipment/machines and execute system for regular cleaning repair, and maintenance. Prompt escalation of any defects noticed to management for immediate resolution.
• Building Brand awareness and ensuring that messaging and marketing are aligned with brand/company values.
• Prepare Weekly and Monthly reports that track operational activities, sales and measure business performance against goals.