Operations Officer at Choice Talents NG

Responsibilities

• Communicate with the relevant financial institutions/stakeholders to determine the cause of a failed transaction and resolve it.
• Follow communication procedures, guidelines, and policies.
• Answering questions about the company’s products or services and providing advice to clients
• Monitor client transactions to ensure they adhere to the company'sstandards before it reaches the recipient.
• Contact the authorized remittance union to clarifyand liberate a client who was wrongly blocklisted.
• In charge of following up withcanceledtransactions and providing clients with the necessary policies involved.
• Support the business and its expansion.
• Ensure Remittance SOPs are being met in the course of operations.
• Up to date with the latest financial developments, not only with the country’s economy but also with other countries.
• Building and maintaining a positive relationship with its stakeholders (e.g. Customers, Vendors, and Government Agencies) to support the achievement of its strategic objectives.
• Knowledge of risk and regulations of the Mobile Financial/Remittance Services industry.
• Identifying potential problems and points of friction and working to find solutions to maximize efficiency.
• Promote the company’s culture that encourages morale and performance.
• Analyze and improve organizational processes to enhance productivity.

Requirements

• Bachelor's Degree or equivalent.
• 2 - 3 years work experience.
• Exceptional interpersonal and active listening.
• Proactiveness and pays attention to detail.
• Very good knowledge and presentation skills using MS Excel, MS PowerPoint, and other relevant software (to analyze data and produce reports).
• Ask good questions and have strong analytical skills.
• Adaptable and can change strategy quickly based on new information.