Operations Officer at Emerald Business Support Services (EmeraldBSS)

Job Summary

• The ideal candidate will be responsible for managing day-to-day operational tasks, including booking loans, issue offer letters, updating customer records, and ensuring timely repayment reminders.
• This role requires an organized and proactive individual who can handle multiple tasks efficiently and contribute to the smooth functioning of the bank’s operations.

Key Responsibilities

• Loan Management: Process and book loans accurately; verify documents; ensure compliance with policies; maintain loan records.
• Record Keeping: Update customer records; log all transactions; generate loan and operational reports.
• Customer Communication: Send repayment reminders; address inquiries; follow up on repayments and resolve issues.
• Operational Support: Assist with daily tasks and customer requests; support branch operations; coordinate with other departments.
• Compliance and Reporting: Ensure adherence to policies and regulations; prepare performance reports; participate in audits.
• Customer Service: Provide exceptional service; educate customers on products and processes; build positive relationships.

Qualifications

• OND/B.Sc in Business Administration, Finance, Accounting, or related field.
• Basic understanding of banking and loan processes.
• Proficiency in Microsoft Office.
• Strong organizational, communication, and interpersonal skills.
• Experience with banking software.
• Knowledge of microfinance operations.
• Customer service experience.