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  • Posted: Sep 7, 2024
    Deadline: Sep 9, 2024
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    ipNX Nigeria Limited is a leading provider of infrastructure-based Telecommunications and Information Technology services here in Nigeria. Leveraging more than a decade of experience, the company was formed by the divestment of the telecommunications services division of Telnet Nigeria Limited and has been in operation for many years. ipNX currently provi...
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    OSP Maintenance Supervisor

    Job Summary

    • The Outside Plant (OSP) Supervisor oversees maintenance of ipNX fiber optic and civil work activities on the outside plant network. The OSP Supervisor will be involved in the day-to-day maintenance and management of the outside plant, taking into consideration customer and local authority organizations in the maintenance of the fiber outside plant. The role is expected to involve a significant element of on-site attendance.

    Responsibilities

    • Corporate Customers: Restore service failures within 3 hours of its occurrence. Implement and integrate new projects and ensure all open incident tickets are closed within this timeframe.
    • Retail Customers: Restore service failures within 12 hours of its occurrence.
    • Incident Management Communication: Provide prompt feedback for input into the OTRS application with information relating to activities being carried out to resolve customer service incidents.
    • Proactively identify, plan, and execute preventive maintenance action on the fiber network.
    • Audit and collate information for the fiber outside plant network. Prepare the "as maintained" documents within region/sub-region managed for the O&M Unit.
    • Ensure weekly support status reports are done and submitted timely for review.
    • Activate FOS customer requests within 3 days of signup. Sign off the Customer Feedback Form, prepare, and submit post-activation report.

    Qualifications

    • University degree in Telecoms, Engineering, or Applied Sciences.
    • At least 2 years in the telecommunications industry, with experience in fiber network deployments and outside plant maintenance.
    • Experience in civil works supervision and quality control.
    • Experience in processing ROW licenses with local authorities/state regulatory agencies.
    • User experience with Microsoft Office tools, including a good working knowledge of Microsoft Project.
    • User experience with Visio/AutoCAD/GIS tools is desired.
    • Excellent communication skills.
    • Ability to solve complex problems in the shortest available time using honed analytical skills.
    • Good interpersonal skills with customers, vendors, team members, and the local community.
    • Proven track record of maintenance and management of metro and/or long-distance fiber optic infrastructure.
    • Sound knowledge of telecom industry best practices, norms, and technical requirements with regard to fiber and civil work maintenance.
    • FTTx and/or P2P fiber deployment and maintenance experience are distinct advantages, i.e., fiber termination using fusion splice machines, testing and analyzing fiber links with OTDR and Light Source/Power Meters (LSPM), identifying fiber cores with VFLs.
    • Capable of understanding fiber network architectures, designs, and splice plans.
    • An inherent culture of documenting concise and accurate “As-Is” status of network elements and splice configuration in a consistent manner.
    • Familiarity with the requirements of Health & Safety legislation in Nigeria.

    Method of Application

    Interested and qualified candidates should send their CV and Cover Letters to: uenobong@ipnxnigeria.net using the job title as the subject of the mail.

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