Phone Repair Technician at Fine Brothers Limited

Job Description/Responsibilities

• Analyze and diagnose hardware and software problems with mobile devices brought in for repair.
• Conduct thorough examinations to identify the root cause of issues, such as broken screens, battery problems, or software malfunctions.
• Perform repairs and replacements on various components of mobile devices, including screens, batteries, charging ports, cameras, speakers, and microphones.
• Use specialized tools and equipment to disassemble, repair, and reassemble phones while following manufacturer guidelines and safety protocols.
• Test repaired devices to ensure that all issues have been addressed and that they are functioning properly.
• Conduct quality checks to verify that repairs meet industry standards and customer expectations.
• Perform software troubleshooting to resolve issues such as operating system errors, software glitches, or malware infections.
• Install software updates, patches, and security fixes to ensure device functionality and security.
• Assist customers with transferring data (such as contacts, photos, and apps) from their old devices to new ones.
• Provide guidance on data backup options to help customers protect their valuable information.
• Interact with customers to understand their device issues and provide clear explanations of repair options and associated costs.
• Communicate repair timelines and updates to customers in a timely and professional manner.
• Maintain inventory of replacement parts, tools, and supplies needed for repairs.
• Order new parts as needed to replenish stock and ensure availability for repairs.
• Keep detailed records of repairs performed, including customer information, device details, repair procedures, and parts used.
• Generate repair reports and invoices for customers, documenting the work done and any warranties or guarantees provided.
• Follow safety protocols and guidelines to prevent accidents or injuries while handling tools and equipment.
• Adhere to industry regulations and manufacturer specifications when performing repairs to ensure device integrity and warranty compliance.
• Stay updated on the latest mobile device technologies, repair techniques, and industry trends through ongoing training and professional development.

Other Requirements

• Bachelor's Degree or HND in Computer Sciences / Telecommunication, Electrical Electronics Engineering or any related discipline.
• Must have 2 - 3 years experience with Smartphone troubleshooting and repairs.
• Must have completed NYSC.
• Should not be above 35 years of age.
• Knowledge of Microsoft suite-Excel, word & PowerPoint.

Skills:

• Proficiency in diagnosing and repairing hardware and software issues on a variety of mobile devices, including smartphones and tablets.
• Familiarity with mobile device components, such as screens, batteries, charging ports, cameras, and circuit boards.
• Problem-solving ability.
• Resourcefulness to adapt to evolving technologies and find innovative solutions to repair challenges.
• Attention to detail.
• Customer Service Skills (Excellent communication skills to interact with customers professionally and effectively explain repair options, costs, and timelines).
• Time Management and prioritization.
• Adaptability and learning agility (Flexibility to adapt to changing technologies, repair techniques, and customer demands in the rapidly evolving mobile device industry).
• Ability to collaborate effectively with colleagues, including other technicians and front desk staff, to coordinate repair processes and deliver seamless customer service.
• Ethical conduct and integrity (Respect for customer privacy and confidentiality when handling personal data and sensitive information stored on mobile devices) e.t.c.