Point of Sales Terminal Configuration and Setup Officer at Pufferfish Technology Limited

Job Summary: 

• The Point of Sale (POS) Terminal Configuration and Setup Officer is responsible for the installation, configuration, and maintenance of POS terminals used in various retail and hospitality settings.
• The officer will be responsible for the setup, testing, and troubleshooting of POS software, hardware, and networks. 

Note: Maximum age for application is 26.

Key Responsibilities:

• Installing and configuring POS hardware and software systems. 
• Setting up and testing new POS terminals. 
• Providing technical support to end-users.
• Troubleshooting POS hardware and software issues. 
• Collaborating with cross-functional teams to identify and resolve technical issues. 
• Maintaining records of all POS hardware and software installations. 
• Documenting standard operating procedures for POS configuration and setup.
• Developing training materials and conducting training sessions for end-users. 
• Providing ongoing maintenance and support for POS systems. 
• Keeping up-to-date with the latest trends and technologies in the POS industry.  

Qualifications: 

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in configuring and setting up POS systems. 
• Strong technical skills in POS hardware, software, and networking.
• Experience in troubleshooting and resolving technical issues. 
• Excellent communication skills and ability to work collaboratively with cross-functional teams.
• Detail-oriented with strong organizational and documentation skills. 
• Ability to work independently and manage multiple projects simultaneously. 

Physical Demands:

• Ability to lift and move equipment up to 30 Kilograms. 
• Ability to work in a fast-paced environment and under tight deadlines.  

Weekly Work Schedule:

• Review and prioritize incoming support/configuration requests from Customer Experience Team. 
• Install and configure new POS hardware and software systems as needed.
• Test and troubleshoot POS terminals to ensure they are functioning properly.
• Collaborate with cross-functional teams to identify and resolve technical issues. 
• Document standard operating procedures for POS configuration and setup. (Or modify existing one and submit for review before adoption) 
• Update records of all POS hardware and software installations. 
• Provide technical support to end-users via phone, email, or in-person (Depending on Calibre of Merchant). 
• Develop training materials for end-users on POS configuration and setup.
• Conduct training sessions for end-users to ensure proper usage of POS devices.
• Troubleshoot, document, and resolve any reported issues with POS hardware or software.