POS Operations Support Specialist at PalmPay

Responsibilities:

• Monitor industry trends and competitor policies, leveraging insights to adjust PalmPay’s strategies to prevent customer churn and enhance market positioning.
• Coordinate product optimization efforts through continuous operational monitoring and data analysis, driving growth and improving customer experience for key products and solutions.
• Analyze business data to identify potential issues, provide actionable insights, and track progress to ensure successful business outcomes.
• Facilitate cross-team and cross-departmental collaboration, ensuring resources are aligned and operational strategies are implemented smoothly.

Requirements:

• A minimum of 2 years of experience in product operations or B2B strategic operations, with a proven track record of successful commercialization in B2B sectors.
• Strong logical thinking and data analysis skills, with the ability to derive market insights and understand customer needs.
• Ability to develop and articulate industry-specific marketing strategies, supported by a solid foundation in logic and financial knowledge.
• Excellent communication, organizational, and coordination skills, with the ability to clearly convey ideas and facilitate teamwork.
• Demonstrated ability to work under pressure, strong learning agility, a willingness to embrace challenges, and a results-driven mindset.
• Ability to complete assigned tasks as directed by senior management, contributing to overall business objectives.