Pre-Sales Lead, Artificial Intelligence for IT Operations (AIOPs) at Signal Alliance

Key Purpose of Job

• To drive leads for service management and expand our service management and AIOps deals. Also interacting with leading new ITSM OEM and drive partnership.

Main Responsibilities

• Actively develop and progress qualified opportunities for AIOps working with the SA Sales teams.
• Act as a deep technical expert in Service Management and AIOps opportunities and leverage your experience to make presales engagements successful.
• Collaborate with other internal SA teams to drive unmatched customer satisfaction.
• Maintain an understanding of the client’s industry, including industry trends.
• Collaborate with SA sales teams to define, design, and detail the technical aspects and feasibility of proposed solutions.
• Support customer technical escalations, on-site health checks, best practice sharing, designing solutions, and answer technical questions throughout the sales process in order to identify/progress/close sales and develop customer relationships.

Anticipated Outcomes of Role

• Achieve an annual target of at least $750,000.00.
• Work with the existing team and bring them up to speed on skillset gap and mitigation.
• Establish new OEM partnership with (AppDynamics) and other viable OEM.

Requirements
Education:

• Good First Degree in any discipline

Experience:

• Minimum of 5 years’ experience in ITSM Presales role.
• Minimum of 2 years’ experience of being a team lead.

Professional Membership/Certifications:

• ITIL, COBIT, TOGAF amongst other
• Compensationis very attractive: HMO, Pension, Bonus, etc all inclusive.

Knowledge:

• Business value chain/business verticals within the technology space
• Industry product knowledge
• Clear understanding and knowledge of B2B Business environment
• Ability to present to a C-Suite audience.
• Ability to prepare a ITSM related customer journey plan for our clients