Process Optimisation / Citizen Developers at AIICO Insurance

JOB SUMMARY

• Process Optimisation Officers/Citizen Developers
• Revamp current SOP in line with hands-on operations
• Identify opportunity to improve (optimise) existing processes
• With the assistance of the process owner from each unit/department
• Setup weekly meeting with the process owner from each unit/department
• Train the trainer on the usage of office tools and power platforms
• Follow up with Technology/Innovation Team on pending issues

ROLE COMPLEXITY

• Exposure to Insurance practice
• Willingness to learn – Office 365 and power platforms, such as Power Apps, Power Automate, Power BI, Visio, SharePoint, CRM, etc
• Must be ready to develop on self-paced
• 2 to 4 years of Experience.
• Ability to multitask

ROLES & RESPONSIBILITIES

• Provide business requirements.
• Actively involve in analysing requirements.
• Design flowcharts of the process.
• Assist in training the rest of the team on efficient ways to use Ms-office tools and power platform solution.
• Assist in driving adoption and enforcing the right business practices.
• Execution of various action plans for optimizing process.
• Providing objective and providing reports.

CORE COMPETENCIES

• Business Requirement
• Excel
• Microsoft power platform

QUALIFICATIONS

• Minimum of BSc in Computer Science or other numerical studies