Product Specialist at Infinion Technologies

About the Role

• As a Product Specialist, you will be responsible for understanding our products in depth, staying updated on industry trends, and providing valuable insights to support our sales and marketing efforts.
• Your role will involve working closely with cross-functional teams, conducting market research, and providing product demonstrations to clients.
• The ideal candidate will have a strong technical aptitude, a passion for technology, a keen eye for detail, excellent communication skills, a passion for delivering exceptional customer experiences, and working in a fast-paced and collaborative environment.

Key Responsibilities

• Develop a deep understanding of our business and product offerings.
• Stay updated with technology industry trends, the competitive landscape, and customer needs.
• Collaborate with the design and engineering teams to scope product offerings and analyze customer feedback and insights for product enhancements and new features.
• Conduct market research to identify and understand customer requirements, market trends, and potential product opportunities.
• Collaborate with the brand and communications team to create product sales and marketing materials, including product presentations, brochures, and technical documentation.
• Development and ownership of product plans.
• Facilitate product demos and presentations to prospective clients, effectively showcasing the value and benefits of our products.
• Facilitate product training for internal teams like sales, customer support, and other stakeholders as needed.
• Making helpful product recommendations and suggestions to increase revenue.
• Collaborate with the sales team to understand customer needs, address inquiries, and provide technical expertise during the sales process.
• Collaborate with the marketing team to develop and execute product launch/go-to-market strategies, including coordinating product releases and marketing campaigns.
• Gather and analyze customer feedback to identify areas for improvement and recommend solutions to enhance the product experience.
• Maintain up-to-date product knowledge and certifications, attending training sessions and industry events as required.

Required Skills and Qualifications

• Educational Background: Bachelor's degree in a related field, such as marketing or business, or a technical field, like engineering or computer science.
• Experience: Proven 3 years of experience in a similar role, preferably in the technology or software industry.
• Leadership skills: Strong leadership and ownership qualities.
• Technical Skills: Strong technical aptitude and ability to quickly grasp complex product concepts.
• Problem-solving: Strong analytical and problem-solving skills, with the ability to analyze data and make data-driven and market-driven decisions.
• Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Customer Service: Strong customer service orientation, with a focus on delivering high-quality support and training to end-users.
• Organizational Skills: Ability to manage multiple tasks and projects, prioritize effectively, and meet deadlines.
• Team Collaboration: Ability to collaborate with cross-functional teams and build relationships at all levels of the organization.

What We Offer

• Competitive Salary: Market-related compensation package.
• Professional Growth: Opportunities for professional development and career advancement.
• Innovative Environment: Work in a forward-thinking company that values creativity and innovation.
• Collaborative Team: Be part of a supportive and collaborative team that values your contributions.

General Requirements

• Communication: Clear and effective communication skills.
• Attention to Detail: Meticulous attention to detail and accuracy.
• Team Player: Strong team collaboration skills.
• Innovation and creativity: Ability to novel ideas to create value or solve problems and ability to generate original and imaginative ideas.
• Deadline-Oriented: Commitment to meeting project deadlines.