Protection of Family Links Field Officer II at ICRC - International Committee of the Red Cross

Job Description

• Under the direct supervision of the Protection of Family Links Team Lead, the PFL field officer is responsible for the implementation of Restoring of Family Links activities in a defined area if responsibilities (AOR) to respond adequately to the needs of families searching for their missing loved ones.

Main Duties and Responsibilities

• Contributes to the analysis and periodical synthesis of all relevant information pertinent to the PFL activities.
• Manages the caseload for the AOR including identifying and prioritising action, maintaining contact with volunteers, attributing workload, assessing quality of work done.
• Coaches, supervises, and provides feedback to NRCS volunteers as they collect and treat RFL cases (UAM/SC, TC RCM etc) in the area of responsibility.
• Checks and processes all documentation before transmission to the delegation in a timely manner.
• Assists to deliver capacity-building trainings for NRCS RFL Volunteers.
• Plans and conducts field trips in support of RFL operations and produces comprehensive and timely reports.
• Participate to internal and external meetings.
• Occasionally translates RFL documents from local languages to English and vice versa.
• In charge of data quality analysis on cases registered and followed up in MIU.
• Receives and responds to request received from enquirers calling the office
• Supports in the compiling, cross-checking, and processing of volunteer incentives.
• Uses the institutional database (prot 6) to register cases, access reports, prepare working tools and search for beneficiaries.
• Ensures the flow of information related to Data Management is thorough and complete.

Education and Experience Required

• Bachelor's Degree in Law, Humanitarian Affairs, or any other relevant field
• Must have 3 to 5 years working experience preferably in Protection work.
• Working proficiency in English, Hausa, and Kanuri compulsory
• Computer literacy: Microsoft Office (Outlook, Excel, Word, PowerPoint), collaborative spaces
• Experience with case management databases.
• Knowledge of the cultural and socio-economic environment in North-east Nigeria
• Applicants should have a Nigerian nationality or hold a working permit.

Desired profile and Skills:

• Previous working experience with an INGO is an asset.
• Experience with the Nigerian Red Cross Society is an asset.
• Excellent planning and writing abilities.