Quality Assurance Officer at HRLeverage Africa

Job Responsibilities

• Develop periodic review, revise and implement Standard operating procedures as required.
• Handle product complaints.
• Ensure quality metrics comply with best industry standards and practices.
• Establish, maintain, and have oversight of internal Quality Management Systems. Continually establish and improve quality systems, initiatives, priorities, and timelines.
• Perform internal and external audits as assigned.
• Assist investigations and resolve potential product quality issues to improve efficiency.
• Create new strategies to limit defects in pharmaceutical products.
• Communicate important quality control information to management and other departments of the organization.
• Responding to enquiries in a timely manner, giving advice on ‘specials’ quality requirements in order to maintain the company's reputation for customer service and technical acumen.
• Participating in regulatory inspections.
• Observing and complying with company Standard Operating Procedures (SOPs).

Job Requirements

• At least 3 years’ experience in Quality Management Process of a pharmaceutical company
• B.Sc in Applied Sciences, especially Chemistry, Biochemistry, Industrial Chemistry.
• Strong computer skills including Microsoft Office, QA applications and databases
• Credible and confident communicator (written and verbal) at all levels.
• Highly customer focused and passionate about delivering excellent customer service.
• Ability to achieve and maintain high standards with meticulous attention to detail.
• Solid experience in effective usage of data analysis tools and statistical analysis
• Knowledge of relevant regulatory requirements.