Quality & Safety Manager at United Nigeria Airlines

Job Summary

• The Quality and Safety Manager is responsible for overseeing and managing all aspects of quality assurance and safety programs within the airline.
• This role ensures compliance with industry standards, regulatory requirements, and internal policies.
• The manager will develop, implement, and monitor safety management systems (SMS), quality control processes, and continuous improvement initiatives to enhance operational efficiency and safety.
• The QSM is responsible for the day-to-day management of safety and security risks in United Nigeria Airlines operations.

Duties/Responsiblities:

Safety Management:

• Develop, implement, and maintain the airline’s Safety Management System (SMS) in accordance with regulatory requirements.
• Conduct safety risk assessments and hazard analyses, and ensure that mitigation strategies are effectively implemented.
• Oversee incident and accident investigations, ensuring that root causes are identified, and corrective actions are taken.
• Promote a safety culture throughout the organization by conducting training, workshops, and awareness programs.
• Liaise with aviation authorities and other regulatory bodies regarding safety issues and compliance.

Quality Assurance:

• Develop and implement the Quality Management System (QMS) to ensure compliance with industry standards (e.g., IOSA, ISO, NCAA)
• Conduct regular audits and inspections of operational procedures, maintenance practices, and other critical functions to ensure adherence to quality standards.
• Monitor and evaluate the effectiveness of the QMS and identify areas for continuous improvement.
• Establish a quality system in the company that complies with all relevant aviation regulations and directives as approved by NCAA and set forth in Nig CARs that corresponds to the needs and requirements of United Nigeria Airlines.

Regulatory Compliance:

• Ensure compliance with all relevant aviation regulations, including those set by the International Civil Aviation Organization (ICAO), the Nigeria Civil Aviation Authority (NCAA) and other applicable bodies.
• Keep up-to-date with changes in aviation regulations and standards, and ensure the airline’s operations remain compliant and monitor all internal exemptions related to maintenance program and Mel
• Prepare and submit reports to regulatory bodies as required and monitor the expiry date of the AOC and ensures it is renewed on time.

Incident Management:

• Lead the investigation of safety incidents and quality non-conformances
• Collaborate with relevant departments to develop and implement corrective and preventive actions
• Maintain incident reporting systems and ensure accurate documentation of all safety and quality incidents.

Training and Development

• Develop and deliver training programs related to safety, quality, and compliance for staff at all levels.
• Provide guidance and support to staff on safety and quality matters
• Ensure that all personnel are aware of their responsibilities regarding safety and quality
• Lead initiatives to improve safety performance, operational efficiency, and quality standards.
• Monitor key performance indicators (KPIs) related to safety and quality and report on trends and areas for improvement.
• Writes and manages the quality manual, supervises the job of the document controller personnel and the performance of the quality inspectors and auditors.
• Coordinates with management on the evaluation of the nominated post holders  
• Foster a culture of continuous improvement across the organization

Required Skills/Abilities::

• Strong attention to detail and organizational skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Leadership and team management experience
• Excellent written and verbal communication skills
• Proficiency in MS Office and relevant aviation safety software

Experience & Qualification

• Bachelor’s degree in Aviation Management, Safety Management, Engineering, or a related field.
• At least 5-7 years of experience in quality assurance and safety management within the airline industry.
• In-depth knowledge of aviation safety regulations and industry standards (e.g., ICAO, NCAA, IATA & IOSA)
• Excellent communication and leadership abilities.
• Strong analytical and problem-solving skills
• Certified Aviation Quality Auditor (CAQA) or similar certification is preferred
• Proficiency in safety management software and quality management tools