Receptionist at Talent Place

Position Overview

• We are seeking an enthusiastic and professional Receptionist to manage front desk operations at our hotel and luxury apartments. The ideal candidate will possess outstanding customer service skills, a warm demeanor, and the ability to multitask effectively in a fast-paced environment.
• This role is essential in ensuring that each guest receives a welcoming experience from check-in to check-out.

Key Responsibilities

• Greet guests upon arrival with a friendly and professional attitude.
• Manage check-in and check-out procedures efficiently.
• Handle reservations, cancellations, and modifications using hotel management software.
• Answer phone calls and respond to guest inquiries promptly.
• Provide information about hotel amenities, local attractions, and services.
• Process payments accurately and maintain guest records confidentially.
• Address guest complaints or concerns with professionalism, escalating issues when necessary.
• Collaborate with housekeeping and maintenance teams to ensure room readiness.
• Assist with administrative tasks as needed, including inventory management and event coordination.

Qualifications

• High School Diploma or equivalent; additional education in hospitality management is a plus.
• Proven experience as a receptionist or in customer service roles within the hospitality industry preferred.
• Proficient in using hotel management software (e.g., Opera, Maestro) and Microsoft Office Suite.
• Excellent communication skills, both verbal and written.
• Strong organizational skills with attention to detail.
• Ability to work flexible hours, including weekends and holidays.
• If you are passionate about providing exceptional service and want to be part of a thriving hospitality team, we invite you to apply!