Reconciliation & Settlements Manager at Duplo

• The Reconciliation and Settlements Manager is responsible for managing the end-to-end settlement and reconciliation process for payments.
• The primary focus of this role is to ensure the timely and accurate processing of all settlements and reconciliations, while also overseeing the team responsible for these tasks.

Responsibilities:

• Lead and oversee the reconciliation process for financial records across all payments methods.
• Identify, investigate and determine root cause of discrepancies as well as collaboration with other stakeholders to ensure prompt resolution.
• Utilize analytical tools and methodologies to enhance the accuracy and efficiency of the reconciliation and settlement process.
• Identify opportunities for process improvements and automations as relates to reconciliation and settlement processes.
• Implement strategies to minimize chargeback rates and fraud risk, including monitoring transactions trends.
• Monitor the reconciliation of income/fees with the Settlement bank and ensure value is transferred to Duplo’s account promptly
• Manage relationships with partners and clients related to settlement and reconciliation processes.
• Liaise with the Bank reconciliation team to ensure reconciled funds are transferred to Duplo’s account.
• Correctly log all incidents related to reconciliation, monitor the incident cycles, and document solutions after resolutions
• Ensure daily reconciliation of all settlement transactions and resolve any discrepancies in a timely and accurate manner.  
• Verify the incoming and outgoing payment reports.
• Training of Reconciliation and Settlements team when required.
• Collaborate with internal stakeholders to identify and resolve any settlement or reconciliation issues, escalating issues as necessary to ensure timely resolution.
• Monitor industry trends and developments in settlement and reconciliation processes, recommending changes or improvements as necessary.
• Prepare regular reports on settlement and reconciliation activities, providing insights and analysis to management and other stakeholders as required.
• Oversee the day-to-day settlement and reconciliation process, ensuring all transactions are accurately settled and reconciled within the agreed timelines.
• Develop and maintain policies, process documents, and procedures for the settlement and reconciliation process, ensuring compliance with regulatory requirements.
• Work closely with the Finance team to ensure accurate and timely recording of all settlements and reconciliations in the company’s financial systems

Requirements:

• Minimum of 5 - 7 years working experience in cards/mobile/payment finance, fully integrated with all aspects of settlement and daily reconciliation process.
• Detailed understanding of the operational aspects of payment cards, mobile payments, and the banking industry.
• Have a good understanding of Payments Processes as well as Settlement, Reconciliation, Disputes and Chargeback processes.
• Previous experience within a Reconciliation, Cash Control, and Settlement environment.
• Highly analytical and data driven