Relationship Manager at Light Heights Global Services Limited

Job Description

• We are looking for an experienced and highly skilled Relationship Manager to oversee and manage relationships with our clients.
• The ideal candidate will play a crucial role in ensuring customer satisfaction, resolving any issues, and identifying opportunities for business expansion.
• As a Relationship Manager, you will be the primary point of contact for clients and will work closely with internal teams to deliver exceptional service.

Key Responsibilities

• Build and maintain strong, long-term relationships with clients.
• Serve as the main point of contact for clients, addressing their needs and concerns promptly.
• Identify opportunities to upsell and cross-sell services to existing clients.
• Monitor client satisfaction and develop strategies for improving client retention.
• Collaborate with internal departments to ensure client needs are met.
• Conduct regular meetings with clients to review service performance and ensure alignment with their goals.
• Develop and execute strategies to improve overall customer experience.

Requirements

• Minimum of a Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience as a Relationship Manager, Account Manager, or a similar role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong problem-solving abilities with a client-centric approach.
• Ability to manage multiple clients and projects simultaneously.
• Proficiency in CRM software and Microsoft Office Suite.
• Strong analytical skills with the ability to assess client needs and propose solutions.