Relationship Managers - Tech and Sales at Providus Bank

Job Summary

We are looking to hire candidates experienced in Tech and Sales (Relationship Managers) with 2 - 3 years of experience in a commercial bank for our branches in Lagos, Abuja, Asaba, Akure, Abeokuta & Port Harcourt. The ideal candidates must currently work in a commercial bank with a minimum of 2 years of experience in sales/marketing & IT (Tech).

Responsibilities

Sales & Marketing

• Achieve set deposit targets specifically like growing balance sheet and generating Income, growing the numbers via sales acquisition.
• Develops and maintains business contacts with existing and prospective customers to grow the revenue and customer base for the bank’s products and services
• Initiates and agrees with customers to up/cross-sell the bank’s products/services as well as respond to customer enquiries, requests, and issues in a timely and satisfactory manner
• Assists customers to attain approval on new account openings by reviewing all KYC documents and linking entire customer accounts to suitable relationship management support system
• Follows up on prospective sales opportunities from discussions with existing and prospective customers to ensure conversion of new or repeat business
• Continuously engages the market to acquire new banking customers by building and nurturing business relationships based on trust, empathy, credibility, and ethical conduct
• Makes daily calls to existing and prospective customers to mobilize deposits and other revenue-generating transactions as well as market other available banking products/services offered by the bank

IT / TECH

• Provide IT support to all staff members via phone, email, remote access, or in-person
• Manage user accounts and services on various cloud platforms such as Azure, Office365, Sharepoint, etc.
• Administer and maintain IT systems and software such as Active Directory, Exchange, EndPoints, firewalls, load balancers, email filters, backups, phone systems, mobile devices, etc.
• Set up and troubleshoot Office365 devices and email clients on tablets, phones, and computers
• Work with virtual desktop and remote desktop technologies
• Install, configure, and relocate desktops, laptops, printers, and other related devices
• Detect, report, and respond to potential cybersecurity incidents
• Configure and manage advanced network firewalls and switches
• Resolve and document end-user issues and requests in a timely and quality manner
• Organize and prioritize tasks and deadlines
• Create and update technical documentation and procedures
• Coordinate and define scope of work with telecom contractors
• Perform regular cabling and equipment installation tasks
• Open and follow up with tech support tickets from vendors such as internet providers, cloud solutions, consultants, etc.
• Research, design and implement new solutions for end-user needs

Requirements

• Minimum two years of relevant experience in Sales/Marketing and a help desk/IT support role
• Must be 29 years & below.
• willing to further a career in sales & Tech.
• Bachelor’s degree in finance, Economics, Accounting, Computer Science, Information Technology, or any other relevant degree with a minimum of Second-Class Lower (2:2)
• Experience in the set-up, configuration, and use of computer hardware, software, and networks
• Proficiency in using Microsoft Office software: MS Word, Excel, PowerPoint, Outlook, etc. is required.
• Basic understanding of Cloud Solutions & Cloud Computing
• Knowledge of wireless networks, set-up maintenance and troubleshooting.
• Ability to work independently in a fast-paced and often demanding environment.
• Written and spoken fluency in English is required.
• Good knowledge of the Bank’s products and services.
• Business development and acquisition
• Marketing, Selling and Cross-Selling
• Knowledge of current business trends and CBN Regulatory laws
• Accountability: Being accountable and passing on accountability for one’s own actions and those of colleagues and the organization.
• Attention to detail: The ability to process detailed information effectively and consistently.
• Collaboration: The ability to work effectively with others to achieve a shared goal – even when the object at stake is of no direct personal interest possibilities.
• Creativity: The ability to come up with original and innovative ideas and solutions, and to adopt points of view outside the usual parameters.
• Focus on Quality: Setting high-quality standards and striving for continuous improvement and quality assurance.
• Learning Ability: The ability to absorb new information readily and to put it into practice effectively.
• Adaptability: The ability to remain fully functional by adapting to changing circumstances.