Relationship Officer at United Bank for Africa (UBA)

Job Description

• We are looking to hire talented and experienced individuals with relationship Management experience in a commercial bank for our branches in all 36 states in Nigeria.

Job Objective

• To establish and maintain positive customer relationships towards the growth revenue for the bank.

Responsibilities

• Approach customers with the aim of winning new business
• Meet with existing customers to strengthen business relationships with a view to increase financial growth of the bank.
• Aggressively market the bank’s products to ensure favorable market response and optimum build-up of revenue.
• Follow up customers with dormant accounts, convince to resume dealings with the bank.
• Implement marketing strategies / programs laid out by the bank to boost profit.
• Listen to customer requirements and present appropriately to make a sale.
• Achieve set deposit targets / Contributions by acquiring business / investment deals from Private, Public, Individuals and Corporates.
• Prepare documentation on the creation of risk assets to increase business office profitability
• Sell / Cross-sell and Upsell the banks products.
• Market the brand.
• Perform other related duties as assigned by the Business Manager.

Behavioral Expectations

• High degree of professional ethics, integrity and responsibility
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned
• Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship
• High sense of confidentiality and discreteness

Educational Qualifications

• First Degree in any relevant course of study with a minimum qualification of Second Class Lower.
• Should have 2- 7 years relationship management experience or work in a commercial bank

The ideal candidates must also be conversant with the following:

• Basic knowledge of Accounting, Finance and Economics.
• Banking operations, policies and procedures
• Good knowledge of the Bank’s products and services.
• Business development and acquisition
• Marketing, Selling and Cross Selling
• Knowledge of current business trends and CBN Regulatory laws

Desired Skills:

• Ability to evaluate needs of customers, and determine what products or services would best serve those needs.
• Excellent Communication skills – oral and written.
• Must be Strong, Tenacious and Persuasive.
• Strong Selling / Marketing skills.
• Must be self-driven, and have a passion for Marketing.
• Good Relationship management skills.
• Confident and possess excellent Networking skills.