Representative & Liaison Officers at ITC Advisory Services

Job Description

• A leading IGR Consultant, ITC Advisory Services, is currently looking to fill the role of a Representative & Liaison Officer in four regions of Oyo State. Our firm engages in the provision of Internally Generated Revenue (IGR) Advisory Services, Tax Management & Consulting.

Job Summary

• We are looking for Representative & Liaison Officers to act as points of contact between our firm and the public, ensuring smooth information flow and problem resolution in any of the above-listed four locations.

Responsibilities

• Act as a positive representation of ITC Advisory Services to taxpayers and the general public in the region.
• Sensitize taxpayers through technology or in person, communicating to them about ITC’s services and its role in the success of the state government revenue generation drive.
• Have thorough knowledge of the region, the tax station offices in the region, and their operational process as well as an understanding of how that impacts the operations and objectives of ITC Advisory Services.
• Work with the Line Manager to proactively and promptly solve conflicts and address issues that could occur between ITC Advisory Services and the taxpayers/public.
• Interact with taxpayers and other stakeholders on all ITC service offerings.
• Reach out to clients and taxpayers via phone call; verifying information regarding their account.
• Work with the enumeration and distribution team to continually expand the tax net through continuous enumeration of taxpayers, and taxpayers’ assets, effectively classifying them into sectors, distributing demand notices to them, and collecting revenue ultimately.
• Keep appropriate records of taxpayers served, payment history, and outstanding balance for use at a glance.
• Ensure records of payment and other pertinent taxpayers’ information such as addresses and phone numbers are properly kept.
• Team up with the head of enforcement to ensure proper planning, cost-effective and efficient enforcement exercise.
• Provide routine reports to supervising line managers and also taxpayers about achievements and improvements planned to address prevalent deficiencies.
• Open and close out taxpayers’ complaint records.
• Collaborating and communicating with necessary constituents in the region to resolve taxpayers’ complaints and demand notice rejections
• Facilitating meetings and cooperation among taxpayers, ITC, and other stakeholders
• Obtain correspondences on behalf of ITC
• Relate with clients and taxpayers in the warmest possible way without compromising integrity and professionalism
• Collaborate with the ITC customer service manager to ensure that proper customer service is being delivered
• Regularly compile reports and submit them to the line manager on tasks performed.
• Supporting firm-wide problem resolution and decision-making
• Any other task/assignment as directed by the Line Manager and MD.

Requirements

• Bachelor's Degree in Business Administration, Communication, Public Relations, or a related field.
• Proven work experience as a Liaison Officer, Customer Service Representative, or similar roles.
• Excellent communication skills.
• Strong interpersonal skills.
• Ability to work independently while also being a team player.
• Knowledge of tax regulations, government policies, and revenue-generation processes is highly desirable.
• Problem-solving and conflict-resolution skills
• Proficiency in Microsoft Office Tools
• Exceptional organizational and multitasking abilities
• Attention to detail
• Customer-oriented mindset.
• Must be Residents of either Oyo, Ogbomoso, Oke Ogun, or Ibarapa regions of Oyo State or be ready to relocate immediately.