Restaurant Floor Manager at Eric Kayser

We are looking for energetic, ambitious and professional floor managers to join our fast-growing team.

In this position, you would be responsible for overseeing the efficient running and profitability of the restaurant and for managing floor employees. We are looking for someone who will have the patience, personality and perseverance to thrive in this role.

Location:             Lagos (Victoria Island and Ikoyi)

RESPONSIBLITIES:

• Supervise the floor opening and closing procedure according to checklist
• Ensure quality standards in product, equipment, atmosphere and service using records, menus and appropriate reference material
• Monitor the implementation of standards set for products and practice to ensure food safety
• Orient and encourage floor staff to promote menu items pushing sales
• Handle the software system operations
• Ensure good grooming, hygiene, safety and sanitation practices in floor area
• Look after the assets and provide necessary inventories when needed
• Report the needs of regular maintenance and upkeep of the floor and its equipment
• Monitor the floor staff schedule, attendance, section rotation, duties, performance, training and leave participate in their coaching, appraisal and development opportunities
• Ensure a good and professional communication channel among and with the floor, the Head of Branch through logbooks, memos, briefings and meetings.
• Initiate professional interaction through seeking and soliciting feedback from guests and handling their complaints
• Review the daily, weekly, monthly and yearly reports related to floor operations
• Review the yearly plan for events and promotions with the Head of Branch
• Report the floor state of operations to Head of Branch providing advice for possible improvement 
• Ensure OUTSTANDING customer service is rendered to guests at all times and in a timely manner.

SKILLS/ABILITIES:

• Excellent customer service skills
• Commercial awareness
• Flexibility
• Good interpersonal skills and Problem-solving skills
• Active listening, outstanding communication and people skills with great team spirit.
• Ability to stay professional in a stressful work environment.
• Available to work different hours including weekends, days, and nights.
• Good physical abilities
• Critical thinking and time management skills
• Patience, Personality and Perseverance abilities
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
• Food safety training is a plus

QUALIFICATION: Relevant degree or HND in business studies, management, hospitality management or hotel and catering management.

YEARS OF EXPERIENCE:

Minimum of 2 years experience in a similar role obtained in a well-structured restaurant of a reputable organization.