Restaurant Manager at One StepAhead Consulting

Responsibilities:

• Manage and oversee the entire restaurant operations.
• Lead a team to deliver superior customers services & ensuring optimum customers satisfaction.
• Plan and develop customers loyalty programs to ensure retainership.
• Plan and develop the overall restaurant marketing strategy.
• Respond efficiently to customer questions and complaints.
• Organize and supervise shifts.
• Training and evaluation of staff performance and appraisal scheme.
• Estimate consumption, forecast requirements and maintain inventory records.
• Control costs and minimize waste
• Nurture a positive and efficient working environment
• Implement innovative strategies to improve productivity, sales and profitability

Requirements and Qualifications:

• B.Sc. or HND holder in any field
• Experience as a customer service personnel are compulsory
• Experience as a Restaurant Manager or similar role is an advantage.
• Extensive food processing and management knowledge
• Strong leadership, motivational and people skills
• Good financial management skills