Retail Store Supervisor at Robeck Locks Ltd

Responsibilities

• Ensure the store is operated in line with the Company’s policies, operating procedure and culture.
• Keep the store in good order, clean, stocked and well presented.
• Responsible for the management, operations and success of the assigned store
• Ensure sufficient inventory and stock control according to the company´s order system and inventory policy
• Help, drive, motivate, and encourage retail sales staff to achieve sales targets
• Ensure that all customers are approached in a friendly way.
• Stictly adhere to Internal control policies to ensure no stock and money loss.
• Handle customer complaints, issues and questions
• Manage the personnel in the most efficient way.
• Keep abreast of local competition,

Specific Decisions and Responsibilities:

• The Store Supervisor performs all tasks (cashier, sales, marketing etc)
• Makes sure that all reports, cash and receipts are correct and complete.
• Makes sure all cashiers are well trained.
• Responsible for the reconciliation and complete documentation at the end of the shift of each cashier and end of day reports
• Is in charge of reconciling all payments and confirming accuracy of same in bank or cash at hand.
• Is in charge of all customer exchanges and returns
• Monitors cashiers and ensures company procedure is maintained at the check out
• Checks and confirms the deliveries from the Warehouse and from stores and reports any delivery discrepancies.
• Responsible for all books, reports, and forms in the store.
• Decides on orders and order quantities
• Responsible for correct counting in case of physical inventories.
• Trains personnel for other stores in case required.
• Responsible for 100 % price accuracy on the POS system.

Requirements

• Minimum of HND / B.Sc degree
• 3 Years of relevant work experience
• Lives within 30 - 45 minutes commute to Mushin or Ipaja.
• Demonstrate strong interpersonal and customer service skills
• Must have a Good Positive Attitude
• Strong Leadership and time management skills
• Excellent written, oral, and verbal communication skills
• Must have PC skills, including the ability to use Retail software and Microsoft Office