Sales and Customer Experience Manager at TeamAce Limited

Job Summary

• As a Sales and Customer experience manager, you work to enhance customers encounters with the company.
• You ensure customers experience maximum satisfaction with the company's products and services.
• You supervise the customer experience and service teams, direct and monitor their activities and train their members.

Responsibilities

• Research and identify new companies or contacts and develop sales leads
• Manage corporate accounts or agreements and attend to the needs of clients
• Use in-depth product knowledge to increase sales
• Reviewing customer feedback and resolving any issues to ensure repeat business
• Developing marketing strategies and implementing advertising, promotional campaigns, and planning events (e.g., food and beverage deals) to increase business and boost interest in the Restaurant
• Handle & manage in-coming group booking requests online and offline
• Maintain customer satisfaction through the provision of problem-solving resources and ensuring these resources are available to staff
• Manage opportunity pipeline by collaborating with different stakeholders to drive opportunities to success
• Evaluate opportunities for partnerships, sponsorships, and advertising on an ongoing basis Responsible for all 3rd party partnerships, collaborations, and negotiations (brands and promoters)

Job Requirements

• B.Sc / HND in Marketing, Business Administration, Hospitality, or relevant field required.
• Minimum of 3 years of Marketing & Event experience within the hospitality
• Strong people management, fiscal & budget preparation abilities are prerequisites
• Available to start immediately.