Sales/Customer Service Representative at Mobaby Care

Job Brief

Mobaby Care, an all-natural, health-focused baby/child-specific skin and hair care solutions company is in need of a Sales/Customer Representative. Who will be saddled with the responsibility for calling prospective customers, explaining all company products, and guiding them through their purchase process. 

Job Responsibilities

• Manage customers' orders on all social media platforms and ensure accurate issuance of invoices.
• Verifying orders, including customers’ personal information and payment details.
• Facilitate cold and warm calls to prospective leads; schedule and follow through on calls with leads and current customers.
• Informing Product developers of possible product improvement and changes to ensure company products meet the current market needs.
• Calling potential customers to explain company products and encourage purchases.
• Inform leads and customers of current promotions and discounts.
• Develop strategies for more effective sales, both individually and as part of a team.
• Promote specific products as directed by the management.

Skills and Requirements

• Minimum of HND degree in Business Administration, Business management, or related field.
• A minimum of 2 years experience in a similar role.
• Effective verbal and written communication skills.
• Excellent Negotiation and Consultative Sales skills.
• Proficient in the use of Social media apps
• Exceptional Customer Service skills