SAP Application Support Specialist (O2C Workstream) at Seven Up Bottling Company

Job Overview

• We are seeking a dedicated and experienced SAP O2C Workstream Application Support Specialist.
• This role is responsible for providing comprehensive support for the SAP Order-to-Cash (O2C) processes.
• The ideal candidate will ensure seamless operation, support end-users, and drive continuous improvement within the O2C domain.

Key Responsibilities
Application Support:

• Provide day-to-day support for SAP O2C modules, ensuring system stability and resolving issues promptly.
• Troubleshoot and resolve issues related to sales order processing, delivery processing, billing, and accounts receivable.
• Collaborate with users to identify system improvements and enhancements.

User Training and Documentation:

• Conduct training sessions for end-users to enhance their understanding and utilization of the SAP O2C system.
• Develop and maintain comprehensive documentation for processes, procedures, and system configurations.

Process Improvement:

• Analyze existing processes and recommend optimization strategies to improve efficiency and accuracy.
• Work closely with business stakeholders to understand requirements and translate them into system solutions.

Project Participation:

• Assist in SAP O2C-related projects, including system upgrades, migrations, and new implementations.
• Participate in testing activities (e.g., unit testing, integration testing, user acceptance testing) to ensure system integrity.

Collaboration:

• Collaborate with other IT teams, including BASIS, ABAP, and other functional areas, to resolve cross-functional issues.
• Coordinate with functional consultants and SAP support for problem resolution and system enhancements.

Qualifications

• Bachelor's Degree in Information Technology, Business Administration, or related field.
• Must have 3-5 years of experience in SAP O2C support or a similar role.
• Strong knowledge of SAP SD (Sales and Distribution) and integration points with other SAP modules (MM, FI, CO).
• Proficiency in troubleshooting and resolving SAP O2C issues.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving abilities.
• Experience in the beverage industry or similar manufacturing environment is a plus.

Preferred Skills:

• SAP certification in Sales and Distribution (SD).
• Knowledge of SAP S/4HANA.
• Experience with SAP Fiori and other SAP UX technologies.
• Understanding of EDI (Electronic Data Interchange) processes and interfaces.