Security Contract Manager at Halogen Group

About the job

• The Contract Manager monitors and ensures adherence to post orders, defined standards and operating procedures by the operatives, and overall contractual service level agreements.
• The jobholder patrols and monitors the activities of operatives across assigned locations, drives and ensures strict compliance with Halogen standards for operational excellence; escalates issues, threats or infractions and engages appropriate officers for prompt resolution; and provides reports and updates on assigned locations.

Guards Supervision

• Decode post orders to the operatives and ensure strict adherence to the post orders at the protected locations
• Maintain complete and uptodate site filles at all locations
• Maintain strict discipline and adherence to laid down regulations by the operatives under his command
• Monitor and drive of compliance of guards and beat security operations with service level agreement for overall service excellence and compliance with contract terms
• Monitor ensure complete guard strength in assigned locations
• Patrol and monitor the activities of guards and beats in assigned locations
• Monitor and ensure complete and proper kitting of all guards in area of responsibility
• Provide guidance to guards on assigned duties
• Handle guards’ complaints and facilitates prompt resolution
• Download information from clocking device from all the allocated locations to the mobile downloader for reporting
• Provide onsite onboarding, training and support for guards continuous learning, development and performance

Surveillance

• Conduct patrol tour of the protected premises and ensures compliance with Halogen standards; identify and escalate (potential) security risks, threats etc.
• Assist the Zonal Head in the administration of processes, procedures etc.
• Respond promptly to client complaints or requests; escalate to appropriate officers as required
• Provide security and related insights to enhance security operations and service delivery
• Identify risks, threats and service infractions through patrols and ensure speedy intervention/resolution.

Reporting

• Prepare daily incident or related reports for and give recommendations for improvement
• Complete and submit weekly patrol sheet to Zonal Head
• Give feedback on daily routine activities

Qualification

• Minimum of OND or equivalent in a related field
• Relevant professional certification from a recognized body would be added advantage e.g. PSP.

Experience

• Minimum of three years’ experience in security operations or a related field.

Competencies

• Communication Skills: Ability to communicate fluently in English in both written and verbal communication
• Teamwork and Interpersonal Skills: Ability to work effectively with others to common goals; interact positively and build good working relationships
• Risk Assessment: Risk awareness; ability to identify security risks and threats in assigned locations, proffer ways to mitigate the risks and engage with Line Manager(s) on solutions
• Supervisory Skills: Ability to supervise subordinates effectively and ensure compliance with service standards; required guard strength, post orders and discipline
• Time Management: Ability to manage work time effectively for optimum output and delivery of tasks as at when due
• Report Writing: Ability to gather required information and prepare report for submission in the approved format
• Compliance Monitoring: Knowledge of Halogen operational policies, procedures and service standards, and the seamless enforcement of same at assigned location