Senior Application Support Engineer [Actimize] at Infytel Communications

Responsibilities

• Leverage 10+ years of experience in application support to provide exceptional technical support to end-users throughout the Actimize implementation lifecycle (pre-go-live, go-live, post-go-live).
• Partner with Business Analysts and Developers to gain thorough understanding of Actimize functionalities and configurations specific to the client's implementation.
• Collaborate with the implementation team to ensure a smooth transition from development to user acceptance testing (UAT) and production rollout.
• Develop and maintain comprehensive user documentation for 
• Actimize, including FAQs, troubleshooting guides, and quick reference materials.
• Provide first-line technical support to end-users, resolving  inquiries, troubleshooting issues, and escalating complex  problems to the development team.
• Analyze user feedback and identify opportunities for system  improvement and configuration optimization.
• Participate in knowledge transfer sessions to train new support  staff on Actimize functionalities and support procedures.
• Monitor system performance, identify potential issues, and  proactively address them to minimize disruptions.
• Stay up-to-date on the latest Actimize releases, updates, and  best practices to ensure efficient support.

Qualifications

• Bachelor's degree in Computer Science, Information  Technology (IT), or a related field (preferred).
• 10+ years of experience in application support with a  demonstrated ability to troubleshoot and resolve complex  technical issues.
• Experience supporting financial services applications or risk  management solutions is a plus.
• Working knowledge of Actimize functionalities or a similar  financial crime risk management platform is highly desirable.
• Excellent problem-solving and analytical skills with a strong  focus on customer satisfactio