Senior Coordinator, Human Resources at eHealth Systems Africa

Purpose of the position 

• The Senior Coordinator, Human Resources administers various human resources services, policies and programs. S/he serves as a strategic partner, aligning business objectives with employees and management. They ensure compliance with employment laws, promotes organizational culture, and facilitates HR processes to enhance employee performance and development.

What you’ll do

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Other duties may be assigned.

• Administers various human resources plans and procedures in the functional areas of employee relations, human resources information systems, training, recruitment, compensation and other programs as assigned.
• Ensures compliance with employment laws and regulations.
• Maintains and ensures the security of all employee records.  
• Ensures consistent interpretation and implementation of policies and procedures and provides HR insight and coaching to managers and employees, involving the HR Manager as needed. 
• Carries out investigations. Conducts employee exit interviews. Works on various employee relations projects.
• Coordinates the Performance Management Program with business units and employees for 30/60/90 day appraisals.
• Attends performance appraisal meetings with employees and business unit leaders.
• Maintains and processes accurate employee information on computerized Human Resources Information Systems (HRIS).  Analyses, implements and maintains the HRIS system including security and upgrades. Serves as the liaison for HRIS users and provides training to staff on the HRIS system. Prepares a variety of reports and statistical summaries on employee information.
• Assists in the Learning and Development programs and provides required support in developing an organizational wide framework. 
• Assists Recruiter with recruiting, testing, interviewing and reviewing the qualifications of prospective employees, either recommending, rejecting or referring applicants possessing satisfactory qualifications to hiring managers for further consideration.
• Provides organizational wide talent management support.
• Knows current labor supply and complement of available labor force.  
• Checks references of candidates or evaluates reference checks performed by subordinates.  May be authorized to make an offer of employment. 
• Must be capable of evaluation of technical qualifications of the candidate, since much of work is performed in the field.  
• Must be thoroughly familiar with equal employment opportunity regulations and the organization's affirmative action program. 
• Assists with annual update of the organization’s compensation plan; rewrites job descriptions as necessary; reviews and analyses salary surveys.
• Presents a professional demeanor at all times.  Approaches others in a tactful manner.  Reacts well under pressure.  Treats others with respect and consideration, regardless of their status or position.  Accepts responsibility for own actions.  Follows through on commitments.
• Participates in and promotes a positive, supportive, cooperative team environment.
• Attends and participates in staff meetings, training classes and supervision.
• Adheres to Policies and Procedures.
• Adheres to eHealth Africa Code of Conduct as well as ethical standards of the field.

Who you are

The requirements listed below are representative of the knowledge, skill and/or ability required to successfully perform this job.

• Bachelor's degree from college or university in Business, Human Resources or a related field. Master’s degree is an added advantage.
• Minimum of five years of professional experience with three years of NGO experience
• A minimum of 6 years experience in advance talent acquisition and management as well as workforce planning strategies
• Experience in managing learning and development processes and/or training programs is desirable
• Ability to speak French, German or other foreign languages is desirable
• Proficiency in labor laws and regulations
• Intermediate policy development skills and performance management skills
• Outstanding interpersonal communication skills, including a proven ability to maintain constructive relationships with colleagues and partners, both in-person and virtually.
• Ability to be adaptable, results-oriented, and positive in a changing work environment.
• Excellent analytical and problem-solving skills.
• Outstanding organizational skills and attention to detail.
• Must have an entrepreneurial spirit, positive attitude, high energy.
• Must be able to work as an individual contributor and as a member of a team.
• Proven ability to work with diverse and large teams and to foster a positive working environment with local and international stakeholders.