Senior Global Relationship Manager - Banking Infrastructure at TransferGo

• We’re looking for a Senior Global Relationship Manager to join our Banking Infrastructure team as our first team member based in Lagos, Nigeria.
• The successful candidate will become part of a lean team distributed across our office locations, operating globally to maintain and expand our network.

What you’ll be responsible for:

• Taking ownership of a range of regular and critical partner-facing processes, including activities such as initial market scoping, contract and pricing negotiations, onboarding applications, external audits, AML/KYC reviews and due diligence questionnaires;
• Creating and owning the B&I partner roadmap for your assigned markets, pitching this internally to gain approval and inclusion into the TransferGo expansion strategy;
• Working closely with your local and regional TransferGo colleagues to deliver the agreed company strategy across our African markets, starting with Nigeria – ensuring you understand the payments landscape, our peer group, and what our users need. We remit money to and from a variety of users globally, leveraging various payment methods, with complex regulatory, technical and financial risks. You’ll relish the challenge of helping to solve this complex problem!
• Personally managing a portfolio of assigned relationships and exploring potential partnerships with banks & other partners across your assigned region - running many parallel processes including detailed onboarding & due diligence procedures;
• Effectively prioritising a wide range of complex, competing goals in order to deliver what’s best for the business and be responsive when things go wrong;
• Solving problems & bottlenecks when you find them. We’re growing fast, and everyone is responsible for highlighting challenges, proposing solutions, and taking ownership;
• Managing interactions with all internal teams such as Product & Development, Compliance, Finance and Marketing, to ensure we stick to challenging deadlines, deliver a robust service and grow our business in line with targets.

Who are we looking for?

• An ambitious and self-driven Relationship/Account/Business Development/Project Manager with experience working with/for financial or payments institutions (or similar regulated fast-moving high-growth industry);
• Professional experience in some of the following: relationship, account or project management, conflict management, stakeholder management, commercial negotiations & pricing discussions, recent fintech & payments trends, commercial/transactional banking;
• Experience in dealing directly with local Nigerian regulators (e.g. CBN) and legal firms regarding payments licensing & regulations;
• As the first B&I hire in Nigeria, you must be adept at working with remote teams to build relationships, manage workload and achieve agreed business objectives;
• Fluency in English is mandatory, plus one additional business language is desirable.
• Experience working within a structured CRM environment to track client and/or partner interactions and projects (familiarity with Salesforce, HubSpot etc);
• Analytical, detail-oriented and technical to the extent we’d expect for a role at a rapidly growing, data-driven fintech (proficiency in Excel, Tableau and other common data tools is a plus);
• Ability to learn fast and interact with people and build effective relationships across different locations and cultures.