Senior Technical Assistant (Operations) at Bridgegap Consults Limited

RESPONSIBILITIES

• Provide technical assistance and support business operations, including trouble shooting and resolving technical issues.
• Collaborating with IT teams to implement technical solutions and resolve complex technical problems.
• Analyze business needs and identify technical solutions to improve efficiency and productivity.
• Working closely with cross-functional team to ensure alignment and effective communication.
• Develop and maintain database, spreadsheets, and other technical tools to support business operations.
• Assist in the development and implementation of business processes and procedures.
• Trouble shoot basic technical issues with hardware, software, and networks.
• Analyze data to support business decisions and also assist with project planning, execution and monitoring.
• Manage calendars, schedule and coordinate meetings, handling correspondence, emails and phone calls.
• Support project teams with coordination, research and documentation.
• Advise and assist in the orientation and training of other personnel on equipment and software as necessary.

EDUCATION AND QUALIFICATIONS

• Bachelor’s degree, in Marketing, Computer science, Information Technology or related field. Masters’ degree will be an added advantage.
• Minimum of 7 years’ experience in a Business/Technical support role.
• Ability to work collaboratively with various teams and stakeholders.
• Strong technical background in Computer systems, software applications, and technical tools.
• Strong analytic and organizational skills.