Senior Technical Operation Manager at Estrada International Staffing Solutions

Key Responsibilities
Technical Strategy & Planning:

• Develop and implement technical strategies aligned with business goals.
• Identify and evaluate emerging technologies to enhance operational efficiency and service delivery.

Team Management:

• Lead, mentor, and manage the technical operations team.
• Oversee recruitment, training, and performance evaluations of team members.

IT Infrastructure Management:

• Ensure the reliability, security, and scalability of IT systems.
• Oversee the maintenance and upgrading of hardware, software, and network systems.

Process Improvement:

• Identify and implement process improvements to optimize operational efficiency.
• Collaborate with other departments to streamline workflows and enhance service quality.

Vendor Management:

• Manage relationships with IT vendors and service providers.
• Negotiate contracts and ensure service level agreements (SLAs) are met.

Compliance & Security:

• Ensure compliance with industry regulations and standards.
• Implement and maintain robust data security measures.

Technical Support:

• Oversee the provision of technical support to internal staff and clients.
• Ensure timely resolution of technical issues and incidents.

Project Management:

• Lead and manage technical projects from inception to completion.
• Ensure projects are delivered on time, within scope, and within budget.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, or a related field. A Master’s degree is preferred.
• 7 - 10 years of experience in IT management, with at least 5 years in a leadership role.
• Strong understanding of the insurance brokerage industry.
• Proven experience in managing IT infrastructure and services.
• Excellent project management skills, with experience in managing multiple projects simultaneously.
• Strong problem-solving skills and the ability to make sound decisions under pressure.
• Excellent communication and interpersonal skills.
• Relevant certifications (e.g., ITIL, PMP, CISSP) are a plus.

Skills:

• Leadership and team management
• Strategic planning and execution
• IT infrastructure management
• Process improvement and optimization
• Vendor and contract management
• Regulatory compliance and security
• Technical support and troubleshooting
• Project management.