Service Adviser (Automotive) at Dana Group

Job Description

• Maintenance & repairs of fleet in line with specifications and standards.
• Ensures full compliance on all workshop service level agreements through effective supervision of technicians to deliver the expected productivity level for the workshop.
• Measure and allocate time with the Workshop Manager & measure staff & parts operations for "productivity/ efficiency" and timely deliveries.
• Work with the Workshop Manager on simultaneous operations to achieve early delivery of fleet operations vehicles.
• Work with Workshop Managers for maintenance forecasting and budgeting activities and agree on performance goals for the workshop.
• Receive the vehicles for both inspection and maintenance works as indicated by the Fleet Group.
• Provide feedback to workshop leadership and ensure all concerns have accurate and timely information on order, delivery status and/or changes.
• Oversee the "Productivity, Efficiency & Capacity Utilization" of the "TEAM" as assigned to the office
• Monitor programmes and procedures to ensure on-time delivery & maintain in-depth working knowledge of the unit’s systems and processes.
• Agree modifications with the operations leadership for the efficient running of the Workshop and defend such modifications.