Site Management Assistant - Isa at Danish Refugee Council (DRC)

Overall purpose of the role:

This role has an area focus and ensures compliance to DRC procedures and guidelines within the area. The role contributes to the development of area strategies, which are translated into action plans and day-to-day tasks. The role provides support and/or technical guidance to base operations.

Duties and Responsibilities

CCCM/ SMC Implementation

• Regular visits to the Site Management and protection targeted sites each week as per agreed plan in consultation with supervisor and share site report.
• Facilitate CCCM trainings including government/local authorities on CCCM/ SMC
• Support in the creation and strengthening of Site Management Committees (SMCs); build capacity of SMC members through coaching on CCCM principles and practice and reinforce adherence to the TOR and Code of Conduct
• Ensure regular contact (visits and phone calls) and collect information and updates from SMC and IDP representatives and share with relevant line managers
• Assist in identifying needs, service gaps and duplications in all targeted sites, and report such issues through Cluster reporting tools and flag for action through appropriate coordination channels
• Facilitate site-level meetings with SMCs and other stakeholders such as humanitarian actors and government officials to discuss needs, issues, and gaps
• Attend all relevant coordination meetings, representing DRC, as well as attend meetings with various stakeholders, including clusters, local authorities and IDPs as requested.
• Provide accurate and timely information for drafting the weekly Site Management reports and other updates.
• Support in efforts to disseminate information to IDP populations
• Help conduct site verification, detailed site assessments, safety audits, and eviction risk mapping by providing information and collecting data as requested.
• Always follow and uphold humanitarian principles and centrality of protection.
• Excellent liaison with other Site Team Members, ensuring consistency and coordination of activities in the site
• Any other tasks as requested by SMS Coordinator

Site Management Coordination and Representation:

• Represent DRC with communities, local authorities, site partners, and other stakeholders
• Build and maintain mutually respectful relationships with site management, service providers, local authorities, IDP community members as well as host community members
• Foster collaborative relationships with local authorities to facilitate implementation of activities
• Attend and facilitate meetings with stakeholders, such as local authorities, Clusters, NGOs, INGOs, UN and IDPs, including translation of meeting proceedings and provision of meeting minutes
• Community participation and representation:
• Establish, support and aid in the design of site management committees, recognizing influence of ‘Camp Leaders’ in Nigeria context
• Support representative committees and community groups, ensuring Inclusion is main factor in composition and any community-based targeting
• Supporting and promoting participation of women, youth, people with specific needs and marginalized groups in camp governance mechanisms and CCCM Activities

Information Management:

• Establish, maintain, and actively utilize networks of key informants at IDP sites
• Ensure the timely registration of new IDPs, including identification of protection related needs
• Support in the drafting of weekly situation reports and provide other relevant information on site conditions and services
• Provide, document, and track timely referrals and service requests to key partners
• Update public information boards with site management and partner information. Ensure that the information on the boards are accessible to everybody, include non-literate populations.

Job Requirements

Experience and technical competencies:

• Minimum two years of experience in international and/or local NGO; ideally involved in the direct implementation and supervision of field level humanitarian assistance to IDPs
• Diploma in social or political sciences, engineering, urban planning or relevant discipline
• Significant professional knowledge of SMS/SMC strategies, policies, and modalities.
• Strong conceptual understanding of gender, protection, human rights and humanitarian principles
• Proven leadership skills and related experience in building, establishing, and negotiating relationships and social networks with various stakeholders at the community, local, and national levels
• Strong representation, negotiation, interpersonal, and communication skills
• Strong team spirit and ability to work comfortably in multi-cultural contexts
• Ability to spend extended periods of time in field conditions
• Ability to come up with innovative solutions to unexpected and challenging problems

Education: (include certificates, licenses etc.)

• Diploma / bachelor’s degree desirable.

Languages: (indicate fluency level)

• Effective communication skills (written and verbal)
• English (Professional Working Proficiency)
• Hausa (Desirable)
• Fulani (Added Advantage)