Social Media Executive at GIG Logistics

Job Description

• Handling incoming requests/complaints from customers by e-mail or other social media platforms and managing their inquiries or requests
• Using of company’s policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
• Providing information on complaints regarding specific products as well as services
• Selling additional services by recognizing opportunities to up-sell accounts; explaining new features
• Escalating mails with complex queries to appropriate staff
• Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer interaction
• Resolving customers’ issues and providing adequate resolution, via troubleshooting techniques.
• Attend to other assigned duties

Qualifications

• Must have a minimum of one (1) year contact center experience at The GIG Group
• Must currently be a part of the outbound/Resolution  team
• Strong Social Media Skills
• Professional writing and reporting Skills
• Excellent Customer service skills
• Good working knowledge of the CRM systems