Social Media Officer/Customer Service Officer at CNL HOMES LIMITED

We are seeking a young smart female Realtor with experience in Social Media management and Customer support for a full-time role in managing our Social Media and Customer Support towards optimizing our products and services of our Real Estate company. 

RESPONSIBILITIES

• Greet guests and provide them with superb customer service
• Manage posting and response of our social media pages
• Ensure adequate engagement of our audience online
• Curate engaging contents to align with business goals 
• Answer all client incoming calls, reroute phone calls or take down messages where necessary
• Work closely with the accountant to follow up with our clients' and Realtors' comply with their plans
• Accept all letters and packages, and distribute them to their appropriate departments
• Monitor, organize and forward emails
• Maintain records and files
• Prepare outgoing mail by drafting correspondence, securing parcels etc
• Keep updated records and files
• Take up other duties as assigned (travel arrangements, schedules, training etc)
• Manage clients' transactions with the company - subscriptions, payment plans, follow-up mails and calls on payment

JOB REQUIREMENTS

• Candidate should possess Bachelor Degree or HND in Communications related discipline
• Must reside within Abijo GRA to Eleko Lekki-Epe axis and accommodation available
• Proven customer support experience and experience as a Social Media Manager
• Superb written and verbal communication skills
• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word)
• An experience in a Real Estate firm is a plus 

BENEFITS

• Opportunities for growth and development 
• Salary, Commission and Incentives