Specialist, Customer Service Training at Green Africa

Qualifications

• Minimum Bachelor’s degree or an equivalent HND (Higher National Diploma).
• At least 7-10 years of experience as a member of an operating cabin crew, with prior training or supervisory experience is required.
• Fluent in written and spoken English – additional languages are an advantage.
• Satisfy all prerequisites for initial cabin crew qualification.
• Proficient in Microsoft Office Suite
• Excellent interpersonal skills and the ability to operate effectively in a multicultural environment 

Job Role

• Conduct Customer Service training (inclusive of Image Training) for newly hired cabin crew and for the recurrent training Programme
• Conduct regular evaluation, assessment, and service checks on all crew (Line Trainers, SCCMs and CCMs)
• Conduct other need-based training related to gCulture, leadership training, short training capsules for the cabin crew
• Assist with the Mystery Shopping Programme/ any other evaluation Programme for analysis & inference of the reports/feedback. 
• Conduct Training Need Analysis to identify trends and review content to develop course(s) for closing gaps in training
• Participate in the preparation of training content